Ups Case Study

In: Business and Management

Submitted By rameswar
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UPS- Redefining IT’s Value to the Enterprise
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1) Can you delineate the IT- related decisions being made in UPS?
The IT decisions that have taken in UPS closely relates to the Business strategy that planned and followed throughout the journey. * Setting Strategic direction: UPS started deploying the technology to track the packages moving across European Boarders quickly. It encouraged the UPS to move towards the technology more. Later introduced Package Level Detail Program (PLD), which helps in finding number of innovative solutions for operations and for customers. It contains both barcode and Unique Maxi code information to make sure package reaches the ultimate destination * Developing Technical application suits to Business benefit: The project manager and IT representative working collaboratively helps to develop technical applications suits to Business needs. Telematics, which is an example for technology linked to business strategy. It helps UPS to operate more lean and green way. * Identifying new, disruptive technologies to suit the business opportunity: Conducting brain-storming sessions among teams helps to identify the best suited new innovations. Introducing sending of service messages through twitter was one of the outcomes of above mentioned decision. * Improving the internal operations of IT: Establishing standards and designing a structure to make sure that all the work is in tune with Business requirements and direction * Providing exclusive customer services: With the help of IT, introduced Industry’s only web-enabled package Interception service. It helps to create dispatch plans for every driver and minimization of last-minute load changes, less waiting and less travelling distances. It helps in optimization of “last mile” in the delivery network

2) Map the…...

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