Unit 5 Db

In: Computers and Technology

Submitted By reannawolters
Words 740
Pages 3
Technology has definitely come along way and different individuals have learned how to advance, and control it. One of the most significant technological advances is the utilization of remote management. The accessibility and affordability of technology has made working remotely not so remote anymore, and there is a huge range of online tools now; it’s common for teams to be spread throughout the country to collaborate as if they are in the same building (Westland, 2013). There are many situations that can make using remote management easier to everyone involved. When I used to work at U.S. Xpress Enterprises, we would have our desktop telephones on the computer. On occasion the phones would go out or need a software update and it was easy to send an IT desktop technician an IM to address the problem. From there they could, of course, type in the IP address of the computer and remotely access the computer to solve the problem. It saves time and a lot of unnecessary steps, especially when the IT professionals already have a large workload. However, with a tool like this, there has to be a fine line between what is an appropriate and inappropriate time to use such. An inappropriate time would be if there were customers or employees that could see the screen and see what the IT professional is accessing, such as: an employee’s personal information, an employee’s E-Mails, etc. If it something that is confidential it needs to remain confidential for all of the persons involved. A policy that would most certainly need to be placed into effect would be that only IT professionals/desktop technicians are allowed to use the remote management tool and with the permission of the supervisor and/or employee. There are many people out there who would take advantage of such situations to tap into personal information of others, so with that comes responsibility. With that being…...

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