Total Quality Management

In: Business and Management

Submitted By fairyvirgo
Words 1352
Pages 6
● Alliant Technologies

TECHNOLOGY/APPLICATION PARTNER

● Lower network costs

● Increased customer satisfaction

BUSINESS RESULTS
● Greater business continuity

● Managed network service through Cisco partner

EXECUTIVE SUMMARY
Managed Market Resources
● Industry: Healthcare
● Location: Mt. Olive, New Jersey ● Number of Employees: 16
BUSINESS CHALLENGE
● Cost-effectively maintain network availability without internal IT support
● Provide clients with on-demand access to consultants
SERVICES SOLUTION

Customer Case Study

Consulting Firm Benefits from Smart Services

Managed Market Resources get proactive, cost-effective care from Cisco partner

Alliant Technologies

Business Challenge

Managed Market Resources (MMR) is a small, full-service consulting company to pharmaceutical companies who need help navigating the large, regulated, and demanding world of managed market healthcare. Their clients are pharmaceutical and biopharmaceutical companies, and their specialty is delivering comprehensive solutions for cost-effectively reimbursing patients for a variety of drugs. The work involves extensive market research, strategic planning, and close collaboration with clients to thoroughly understand their priorities and business challenges.

In 2006, MMR had 40 employees staffing offices in Chesapeake, Virginia and Mt. Olive, New Jersey. Two full-time IT professionals managed a Cisco network that included the Cisco® Unified Communications IP telephony call-processing system. The company considered its consolidated network critical to its success. Client satisfaction demanded ready accessibility to consultants, and consultant productivity and quality of service required absolutely

reliable network resources. “Our phones and our…...

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