The Difference Between the Primary Functions of Upward-Flowing Communication Downward-Flowing Communication?

In: Business and Management

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Unit 4, Question 1: How does the primary function of upward-flowing communication differ from that of downward-flowing communication?

Every aspect of the modern business world is based on communication for success. Technology, along with changes of the world’s societies, have created new layers and augmented old layers within the formal communication networks of business. Formal communication networks are a flow of information and ideas through the command hierarchy of a business. On the other hand, informal communication networks also exist and ironically have become major sources of business communication. This happened with the advent of social media, increased reliance on technology and the inherent limitations of the formal communication networks. Within these communication networks are the actual flow of the ideas and information. Successful business is based on healthy communication and a large part of that is the flow of info and ideas between the top of the food chain down, then back up. This flow has many directions, with the main flows being upward-flowing and downward-flowing.

Upward-flowing communication flows from employees to executives, providing insight into problems, trends, opportunities, grievances, and performance- thus allowing executives to solve problems and make intelligent decisions (pg.8). The upward flow can exist within formal or informal communication networks. In the current business world, a savvy group of executives should be aware of this dual existence. To better their business performance, executives should monitor informal communication and welcome formal communication. Just as feedback from customers is vital to the success of a business, so is the upward flow of ideas, information and also suggestions from employees. An employee that feels their opinions and ideas matter to the “higher-ups” is usually a much…...

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