Test

In: Business and Management

Submitted By zulthegreat
Words 2242
Pages 9
MANAGING FOR SUCCESS
Customer Service Version

®

"He who knows others is learned. He who knows himself is wise." –Lao Tse

Jane Doe
12/17/99

INTRODUCTION

Successful business depends on Customer Service. It is essential to understand that every employee is involved in customer service. Everyone in every organization is a customer of some kind. It has been proven that customers would rather switch to another company than tolerate poor service. Research indicates, even if there is no conflict, over 60% of all customers quit dealing with a business because of indifference on the part of some employee. The ability to interact effectively with customers may be the critical difference between success or failure in our work life. Effective customer service begins with an accurate perception of our own work behavioral style. This report was designed to quantify information on how you see your own behavior in the workplace. That information may then be used for you to learn how others perceive your behavior. This knowledge will assist you in formulating strategies in meeting customer needs.

1

GENERAL CHARACTERISTICS
Based on your responses, the report has selected general statements to provide you with a broad understanding of your Customer Service Style. This section of the report identifies the natural customer service style you bring to the job.

Jane likes to win through persistence. She uses her strong, steady tendencies to accomplish her goals. She can be possessive and develop strong attachments for her work group, close friends and family. She likes to start and finish activities. Others who work with her know they can depend on her. She prefers to help and support others rather than compete against them. Jane is good at concentrating in order to listen and learn. She is not easily distracted by peripheral activity. She can be open, patient…...

Similar Documents

Test

...Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test......

Words: 320 - Pages: 2

Test

...test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test......

Words: 560 - Pages: 3

Test

...test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test vvtest test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test vvtest test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test......

Words: 50401 - Pages: 202

Test

...Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Te......

Words: 8379 - Pages: 34

Test

...Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test...

Words: 10602 - Pages: 43

Test

...Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test Test test test......

Words: 288 - Pages: 2

Test

...Test......

Words: 323 - Pages: 2

Test

...test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test......

Words: 488 - Pages: 2

Test

...Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test ......

Words: 467 - Pages: 2

Test

...This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file. This is a test file....

Words: 336 - Pages: 2

Test

...Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test Test test test test test...

Words: 300 - Pages: 2

Test

... Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden. Ik test dit met 250 woorden....

Words: 290 - Pages: 2

Test

...Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test......

Words: 301 - Pages: 2

Test

...test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test......

Words: 608 - Pages: 3

Test

...test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test test......

Words: 2025 - Pages: 9