Standard Operating Procedures

In: Business and Management

Submitted By lucilleolivier
Words 4176
Pages 17
Standard Operating Procedure
Personal Finance Project Team

Author/s: | Lucille Olivier | Document Ref: | SOP | Creation Date: | 13 September 2011 | Version: | 1.0 | Last Updated: | 13 September 2011 |

Table of Contents 1. Introduction 1.1 Introduction 1.2 Purpose 1.3 Project Framework 1.4 Project definition, prioritisation and approval 1.5 Project Process

2. Initiation Phase – The Needs Analysis Process
2.1 Initiating a Project
2.2 Stakeholder Analysis
2.3 Kick Off Meeting
2.4 Functional Specification
2.5 Initiation Phase Overview

3. Validation and Feasibility Phase
3.1 Technical Specification
3.2 Costing
3.3 Reporting Analysis
3.4 Pre Project Plan
3.5 Communication Plan 3.6 Risk Register

4. The Approval Phase * The business case * Motivational Documents

5. The Prioritisation Phase
5.1 The priority matrix
5.2 Resource Scheduling
5.3 The Prioritisation Phase Overview

6. The Execution Phase
6.1 Training plan
6.2 Operations plan
6.3 Communication plan
6.4 The Execution Phase Overview

7. Monitoring and Controlling Phase
7.1 The Monitoring and Controlling Phase Overview

8. The Closure Phase
8.1 Administrative Closure
8.2 Preparing project closeout and lessons learnt
8.3 Recognize and celebrate outstanding project work
8.4 The Closure Phase Overview

Introduction

* 1.1 Introduction

A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by an organization.
The development and use of SOP - Projects is an integral part of a successful quality system as it provides individuals with the information to perform a task appropriately, and facilitates consistency in the quality and integrity of a product, end-result and…...

Similar Documents

Sstandard Operating Procedures

...Dairy Farm Business STANDARD OPERATING PROCEDURES: A Writing Guide C O L L E G E O F A G R I C U LT U R A L S C I E N C E S A G R I C U LT U R A L R E S E A R C H A N D C O O P E R AT I V E E X T E N S I O N INTRODUCTION: DRIVING TOWARD THE SAME GOALS CONTENTS 1. Introduction: Driving Toward the Same Goals .......... 2 2. Defining Systems, Procedures, and Steps .................. 2 3. Formats for Standard Operating Procedures ............ 3 4. Developing and Implementing the SOP .................... 6 5. Effective Writing ........................................................... 7 6. Level of Detail .............................................................. 9 7. Conclusion .................................................................... 9 A successful dairy farm business needs committed workers who complete work procedures consistently and accurately. It also requires all involved to contribute their experience, knowledge, and ideas to constant improvement for the future. This publication describes how dairy businesses can use standard operating procedures to get everyone driving toward outstanding performance and success. Most people naturally want to do a good job. Successful managers recognize this fact and seek to channel workers’ efforts in ways that will benefit the business. Well-written standard operating procedures (SOPs) provide direction, improve communication, reduce training time, and improve work consistency. The SOP development process is......

Words: 4893 - Pages: 20

Operating Procedures

...OPERATING POLICY AND PROCEDURE Legacy MSO Referral Policy: A “referral” is defined as a recommendation of a medical or paramedical professional. If a patient’s insurance requires written or electronic referrals, it is the responsibility of the patient to obtain the request of the referral in advance of an appointment with Dr. Boppana. Dr. Boppana’s office obtains referrals in two ways: 1. Physician referral – To facilitate an outpatient referral, a referring physician facilitates communication to Dr. Bopanna’s office for consultation. The patient’s name, contact information, medical records and insurance information are needed. 2. Attorney referral – In cases of workers compensation or NF, an attorney may refer his client to Dr. Boppana. The attorney or their office must contact Dr. Boppana and provide information regarding the reason for the visit. They must also provide the patient’s name, contact information, medical records and insurance information. Scheduling a Visit A patient may schedule an appointment by telephone or in person with a member of the practice staff. The following information is essential to do so: 1. Patient name 2. Telephone number 3. Address 4. Reason for visit 5. Referral Information a. Referring doctor’s name and contact information, if applicable b. Referral letter, if applicable 6. Date of birth 7. Insurance coverage The practice staff will use the appointment schedule system to enter the information above into the......

Words: 686 - Pages: 3

Operating Systems

...MODERN OPERATING SYSTEMS SECOND EDITION by Andrew S. Tanenbaum Publisher: Prentice Hall PTR ISBN 0-13-031358-0, 976 pages Table of Contents About the Author MODERN OPERATING SYSTEMS PREFACE 1 INTRODUCTION 1.1 WHAT IS AN OPERATING SYSTEM? 1.1.1 The Operating System as an Extended Machine 1.1.2 The Operating System as a Resource Manager 1.2 HISTORY OF OPERATING SYSTEMS 1.2.1 The First Generation (1945-55) Vacuum Tubes and Plugboards 1.2.2 The Second Generation (1955-65) Transistors and Batch Systems 1.2.3 The Third Generation (1965-1980) ICs and Multiprogramming 1.2.4 The Fourth Generation (1980-Present) Personal Computers 1.2.5 Ontogeny Recapitulates Phytogeny 1.3 THE OPERATING SYSTEM ZOO 1.3.1 Mainframe Operating Systems 1.3.2 Server Operating Systems 1.3.3 Multiprocessor Operating Systems 1.3.4 Personal Computer Operating Systems 1.3.5 Real-Time Operating Systems 1.3.6 Embedded Operating Systems 1.3.7 Smart Card Operating Systems 1.4 COMPUTER HARDWARE REVIEW 1.4.1 Processors 1.4.2 Memory 1.4.3 I/O Devices 1.4.4 Buses 1.5 OPERATING SYSTEM CONCEPTS 1.5.1 Processes 1.5.3 Memory Management 1.5.4 Input/Output 1.5.5 Files 1.5.6 Security 1.5.8 Recycling of Concepts 1.6 SYSTEM CALLS 1.6.1 System Calls for Process Management 1.6.2 System Calls for File Management 1.6.3 System Calls for Directory Management 1.6.4 Miscellaneous System Calls 1.6.5 The Windows Win32 API 1.7 OPERATING SYSTEM STRUCTURE 1.7.1 Monolithic Systems 1.7.2 Layered Systems 1.7.3 Virtual Machines......

Words: 387392 - Pages: 1550

Standard Operating Procedure (Sop)

...STANDARD OPERATING PROCEDURE (SOP) A Standard Operating Procedure is a document which describes the regularly recurring operations relevant to the quality of the investigation. The purpose of a SOP is to carry out the operations correctly and always in the same manner. A SOP should be available at the place where the work is done. A SOP is a compulsory instruction. If deviations from this instruction are allowed, the conditions for these should be documented including who can give permission for this and what exactly the complete procedure will be. The original should rest at a secure place while working copies should be authenticated with stamps and/or signatures of authorized persons. In the case of Delima Enterprise Sdn. Bhd. There should be several SOP which is: 1. An authorization a. En. Zayed should be the one who control decision on planning of the company while Pn. Hashimah could control decision on financial of the company. b. There should be one person who authorize each department and have one assistant. c. The company could hire someone with more experience to guide Cik Amy. 2. Record Bookeeping a. All the documents of transaction happened must have another copy for other departments. b. All the copies & documents must be properly kept and numbered. 3. Internal Control a. Pn. Hashimah must concentrate on financial control and segregate other duties to someone else. b.......

Words: 250 - Pages: 1

Standard

...Chapter 4: Feasibility of Proposed Standards CHAPTER 4: Feasibility of Proposed Standards Section 213(a)(3) of the Clean Air Act presents statutory criteria that EPA must evaluate in determining standards for nonroad engines and vehicles. The standards must "achieve the greatest degree of emission reduction achievable through the application of technology which the Administrator determines will be available for the engines or vehicles to which such standards apply, giving appropriate consideration to the cost of applying such technology within the period of time available to manufacturers and to noise, energy, and safety factors associated with the application of such technology." This chapter presents the technical analyses and information that form the basis of EPA's belief that the proposed emission standards are technically achievable accounting for all the above factors. 4.1 CI Recreational Marine The proposed emission standards CI recreational marine engines are summarized in the Executive Summary. We believe that manufacturers will be able to meet these standards using technology similar to that required for the commercial marine engine standards. This section discusses technology currently used on CI recreational marine engines and anticipated technology to meet the proposed standards. In addition, this section discusses the emission test procedures and not-to-exceed requirements. 4.1.1 Baseline Technology for CI Recreational Marine Engines We developed......

Words: 4514 - Pages: 19

Identify Standard Setting Policies and Procedures and Develop Implications for the Accounting Profession.

...The standards setting process is a very complex but necessary process in the accounting world. The Financial Accounting Standards Board accomplishes this mission through a comprehensive and independent process that encourages broad participation, objectively considering all stakeholder views, and by being subjected to oversight by the Financial Accounting Foundation’s Board of Trustees. Through these few necessary requirements they help form a very effective and sound standard setting process. The first part of the standard setting process that plays a crucial role in this process is the Rules of Procedures. The Rules of Procedure of the standards setting process describes the FASB’s operating procedures, and includes the due process activities that are to be open to public participation or observation to provide transparency into the standards-setting process. These rules set forth procedures followed by the FASB in establishing and improving standards of financial accounting and reporting for nongovernmental entities, including procedures related to the issuance of such standards and other communications. They also describe briefly the relationship of the FASB to the Foundation and its two advisory councils, the Financial Accounting Standards Advisory Council and the Private Company Council. The FASB is an independent, private-sector body created to serve an important public interest. Since 1973, it has been the designated organization in the private sector for......

Words: 1008 - Pages: 5

Operating

...Operating Assets of Housekeeping Operating assets Cleaning Supplies Cleaning supplies are categorized under operating assets and are included in the property’s operating budget. Cleaning supplies comprise the chemical necessary to perform myriad cleaning jobs throughout the property and the nonchemical utensils needed to apply, scrub, rub, cleanse, wipe, etc. the chemical onto all types of surfaces. There are several hundred manufacturers of cleaning chemicals, each of which markets and sells countless products. The responsibility of selecting and using the right chemicals rests with the executive housekeeper. Housekeeping Chemical The three major purposes of chemical used in the housekeeping department are to remove dirt, to destroy harmful microorganisms, and to preserve and beautify furniture, fixtures, and surfaces. Chemical cleaners are manufactured to remove soils from surfaces through chemical action. The stronger are chemical is, the better it will get the job done. The strength of cleaning chemicals is measured on the pH scale. In chemistry, pH is a measure of the acidity and basicity of a solution; a low pH indicates a high concentration of hydronium ions, while a high pH denotes a low concentration. The scale goes from 1 to 14,1 indicating a very acidic solution very alkaline solution, and 7 a neutral solution. For example, a very acidic solution should near pH 1; pure water is neutral, giving a pH of 7; and a solution highly alkaline should be to pH......

Words: 1933 - Pages: 8

Procedure

...Procedure Of Checking A Truck In Abstract Procedures of checking in a truck are fairly simple. You should have a scanner to be able to scan all equipment in. Also should make sure all crates and boxes are sealed. Make sure any out bound boxes or crates are ready to go. Procedure Of Checking In A Truck Procedures of checking a truck in can be fairly easy but if you haven’t let me explain. You need to have a scanner to check all crates in that come off the truck. Also need to make sure if you work at a retail store you have all recalls and hangers ready to scan out to sent out with the truck. Make sure you check every box and crate to see that they are sealed. Checking In a truck is a simple as taking out the trash. Having a Scanner Make sure you have a charged and working scanner. Usually the battery bar is in the upper left hand corner. You need to have the scanner on checking Inventory In .The next screen on the scanner will ask you how many piece the truck is, the truck driver will give you the number. Once you have done this you are ready to check your truck in off the dock. Making sure all Merchandise is sealed While you are scanning in your truck you need to be checking all crates and boxes to make sure they are sealed. If you come across one that is not you need to set to side so that you can scan every piece in at the end of scanning your truck. This is so you know your not missing any merchandise. The truck driver will have to wait till you are done......

Words: 487 - Pages: 2

Standard Operation Procedure

...Responsibilities • PDP has identified that this process is a necessary part of the day to day National and International operations and as such must be covered by a written OP. • This OP will remain operative for 3 years from the effective date with 6 monthly reviews. Should amendments be made during this 3 year period the amendment date will supersede the effective date. • The UKTM will ensure that working practices, EU regulations and Health and Safety requirements are adhered to. • All training will be recorded in the ISO staff personnel records which will be signed by the person giving and the person receiving the training. • This OP in both hard and electronic form will be recorded in the PDP Index of Standard Operating Procedures. All or any amendments will likewise be documented and recorded. References - Sources - Bibliography Safety / Environmental Safety The author of this document has identified the following safety issues involved with this process:- • Carriage of goods classified as hazardous under International ADR regulations • Carriage of goods using Dry Ice as a refrigerant • Safe handling of dry ice • Safe Driving techniques • Manual handling techniques • Load Security Environmental The author of this document has identified the following Environmental issues involved with this process:- • Spillages due to accidents • Spillages and/or disposal of dry ice •......

Words: 8740 - Pages: 35

Standard

...Standards for medicines management a We are the nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands. • We exist to safeguard the health and wellbeing of the public. • We set the standards of education, training and conduct that nurses and midwives need to deliver high quality healthcare consistently throughout their careers. • We ensure that nurses and midwives keep their skills and knowledge up to date and uphold the standards of their professional code. • We ensure that midwives are safe to practise by setting rules for their practice and supervision. • We have fair processes to investigate allegations made against nurses and midwives who may not have followed the code. b Standards for medicines management Introduction The Nursing and Midwifery Council (NMC) is the UK regulator for two professions: nursing and midwifery. The primary purpose of the NMC is protection of the public. It does this through maintaining a register of all nurses, midwives and specialist community public health nurses eligible to practise within the UK and by setting standards for their education, training and conduct. One of the most important ways of serving the public interest is through providing advice and guidance to registrants on professional issues. The purpose of this booklet is to set standards for safe practice in the management and administration of medicines by registered nurses, midwives and specialist community public health...

Words: 21045 - Pages: 85

Mmk Procedure

...Marshall-Marchetti-Krantz Procedure is one of the two primary surgeries to treat stress incontinence. The other procedure is retropubic urethropexy or Burch procedure. The difference between these two procedures is that the Burch procedure uses sutures to attach the urethra and bladder to muscle tissue in the pelvic area. The Marshall-Marchetti-Krantz procedure uses sutures to attach these organs to the pelvic cartilage. The Marshall-Marchetti-Krantz procedure is performed to reinforce the bladder neck, which prevents unintentional urine loss also known as urinary stress incontinence. Stress incontinence is the unintentional loss of urine prompted by a physical movement or activity, such as coughing, sneezing or lifting heavy items, which puts pressure or stress on the bladder. Stress incontinence is also the most frequent for of incontinence and is most frequent in women, especially those who are past menopause. (Blaivas) It is reported that stress incontinence is more frequent in women because of the female anatomy, and the pelvic muscles weaken with age as well as childbirth because it places burden on the muscles. Even though it is more prone in women, male incontinence also occurs and is primarily caused in response to blockage in the prostate or after prostate surgery. To better understand urinary stress incontinence, it is important to understand the vital organs that are in the urinary system, such as: two kidneys, two ureters, a urinary bladder and......

Words: 1704 - Pages: 7

Standard Operating Procedure - Centrifuge

...|Winthrop | STANDARD OPERATING PROCEDURE |Procedure No 3 | |University | | | |Dept of Chemistry,| Operation of High Speed Centrifuges | Page | |Physics and | | | |Geology | | | | | | 1-3 | | Prepared By | |Date | |Jason C. Hurlbert April| |13, 2010 ...

Words: 727 - Pages: 3

Email Procedure

...Procedural Email Message Assignment Jameica L. Wright ENG 315 – Professional Communications Priscilla Patten- Professor April 11, 2016 To: BabyBoardRmEm@daycare.com From: Jameica Wright <jlwright@daycare.com> Subject: Updated Standard Operating Procedures (SOP) Care Takers, I want to ensure that we stay up to code with the Department of Social Services, that way if they decide the drop in for a visit everything will be done correctly. We have been gradually updating our policies for the parent drop off/pickup. We want to ensure the safety and security of both our parents and our students. There will also be a few minor changes concerning drop off/pickup of our children. * From this day going forward all parents will be required to sign their child(ren) in upon arrival as well as sign them out once they are leaving for the day. We want to ensure that there is proper accountability for the children that we have here in the building. * On Friday evening along with the daily reports, the parents will receive a newsletter letting them know what will be going on the following week. We want our parents to be engaged in what is going on with our children while they are here in our care. * We will begin to have quarterly training to put our any new information that is coming down from the Department of Social Services. These training's will be mandatory and will count towards any yearly training that will have to receive. *......

Words: 375 - Pages: 2

Standard Operating Procedures

...Electronics Espionage Act of 1996, Communications Decency Act of 1996, Digital Millennium Copyright Act of 1998, Child Pornography Act, and USA Patriot Act. Lastly, validity of the collected evidence should be "tested" before bringing it to court. This may not only help to convince the court that the suspected criminal(s) is guilty, but may also help the company to avoid a devastating counter-suit. A recommended list of factors to keep in mind to ensure the evidence's credibility can be: 1.) Prove that the expert's techniques used in the case have been tested. 2.) Show that these techniques have undergone peer review and publication. 3.) Create an error rate for the techniques used by the expert. 4.) Express government regulated standards for the techniques used (Ray, D. J. & Shpantzer, G., n. d.). A basic rule of thumb to consider is that computer forensics is "high-tech", which involves a great deal of knowledge and expertise. Knowledge of mathematics and engineering of the experts should always be proven in court beforehand during the presentation of any evidence....

Words: 769 - Pages: 4

What Are Policies, Standards, Specifications, Procedures and Exception

...What are policies, standards, specifications, procedures and exceptions Policy An Information Technology Policy is the highest level of the Information Technology (IT) Governance Standards documents. An IT Policy sets the direction, tone and limits for the enterprise and IT, and the IT Standards which are developed under the authority of the Policy. A Policy should seldom change. IT Policies require compliance; failure to comply may result in disciplinary action. Exceptions can only be approved by the CIO. A Policy focuses on desired results, not on the means of implementation. Accountabilities: Oversight of IT Policies is the responsibility of IT Governance. Policies must be approved by the Chief Information Officer and the Enterprise Policy Council. Standard Information Technology Standard Information Technology Standards are the most often used documents in the IT Policies and Standards Library serving as a reference for employees, contractors, consultants, and other persons. An IT Standard: • Defines requirements around a topic. The requirements may range from very specific (i.e., only 3DES and AES encryption algorithms may be used.) to broad (i.e., Web applications must check for common vulnerabilities). • Provides requirements without stating dynamic details. When dynamic details are important, an IT Standard may identify a requirement for the existence of a Specification or Procedure to contain those details. • Reviewed annually. The frequency of...

Words: 666 - Pages: 3