Pine Street Inn

In: Business and Management

Submitted By yoyoma2015
Words 691
Pages 3
Pine Street Inn Case Analysis
Angelo Alarcon
University of the Incarnate Word

Problem Statement Pine Street Inn had a stable business model that allowed it to stay in business serving the local homeless community for many years. In 2004, Pine Street suffered a three million dollar declined in their operating budget. Director Lyndia Downie and Pine Street Board of Directors commissioned a study that sought to cut one million dollars in spending and reassess the long-term strategy of Pine Street. As a result from the study the decision was made to outsource the nursing and clothing program but now Director Downie and Board of Directors must decide what would be the best long-term strategy for Pine Inn.
The main reason for the budget decline was the overcrowding of guest due to the strong belief that no one was ever turned away, although other community shelters did. No matter what the situation or circumstance no one was questioned or encourage to find other alternatives. In order to make a one million dollar cut in the budget, the decision was made to outsource the nursing program. This new plan was received with skepticism as the nursing staff felt that they knew their patients due to their unorthodox approach to medicine. Another medical staff would not be able to provide the same level of care for their guest. Another program that needed to be outsourced was their clothing operations. Guest could pick any article of clothing for free and could return over and over again as needed. The program was adjusted by adding a washer and dryer and encourage guest to wash their cloths, an option they did not have before.
- Numeric Data
Budget $29,000,000
Down to $26,900,000
$300,000 was spent by clothing program.
Length of Stay # of Guests
3 Days or Less 3,322
4 to 10 Days…...

Similar Documents

Pine Vally

...Case Study Week one Pine Valley Furniture Case Study Answers A) PVF went about developing their information systems because the demand for furniture was increased. In the beginning a process oriented approach was utilized. Each separate application had its own data files. The applications automated the manual systems on which they were modeled. In an effort to improve its information systems. They then renovated its information systems, resulting in a company wide database and applications that work with this database. Then the primarily use was in the accounting and financial areas. All applications were built in-house, and when necessary, new information systems staffs were hired to support Pine Valley Furniture’s expanding information systems. I believe the company chose this option because it was the most convenient and easiest way to operate, train staff and keep the business organized and running smoothly. However the primary use being in accounting and financial areas is good, however also implementing a sales and production area would be ideal as well, in order to track and keep record of what pieces sell the most, the increases in demand and so on. Also they may have wanted charts and graphs as records for years of sales, when the down season is, if there is one, and they could also have used a program to keep closer track on employees such as hours, dedication, evaluations and so on in order to better accommodate the hard workers. B) Enterprise wide......

Words: 1010 - Pages: 5

The Inn

...atmosphere is sold to the customers, such as the example in the case study, I believe that it will benefit from a more informal and relaxed attitude between the employees. In a small operation such as an inn, I do not think that a lot of supervisors and layers of managers throughout the hierarchy is needed, and therefore a more relaxed atmosphere can be adapted. 2. It sure is. A charismatic leader does not have to be strict and formal in order to inspire people. He can be seen as an equal to the people he is leading. A person without leadership skills would have to communicate in a formal and managerial manner in order to influence people to perform tasks. 3. I do not think so. Before when Osias was in charge, the staff felt that they could work and express themselves in a relaxed atmosphere where I think it was easier to be honest. The employees did not have to fear punishment if they had issues or complaints. With Gagnon, everything is very strict and formal, and everyone has to communicate with their closes superior. I believe that when communicating with someone who can be seen as more of a friend than a manager, a person can be more honest and open which in the long run can be beneficial. 4. Everyone has the right to be angry. I can see why the employees at the inn are angry at the new innkeeper since he came in and changed the operations completely. However, the employees have to know that as long as Gagnon is operating within the law and according to the rules,......

Words: 366 - Pages: 2

Towering Pines

...Connecticut declared towering pines a wilderness preserve in 1968. At one time, towering pines was a beautiful two hundred acre wilderness preserve. It was home too many 250 year old White Pine trees, dating back too the 18th century. The trees stood up too 150 ft. tall with walking trails laid out for tourists and residential people. The trees also stood as a scientist resource for Botanists and science students. When Towering Pines Charter was written in 1968, it stated: WHEREAS the residents of Hammond, Connecticut, have enjoyed the beauty and quiet of the area commonly called “Towering Pines” since the town’s establishment in 1814: WHEREAS: Towering Pines” has serves these same residents of Hammond as an important educational resource; WHEREAS “Towering Pines” has been Recognized as ecologically significant by respected authorities: WHEREAS on this day we celebrate not only our freedom as Americans but also those recourses hat renew us and thereby support our freedom; We, the residents of Hammond, Connecticut, Hereby decree “Towering Pines” a wilderness preserve to be maintained by ourselves, and not to be changed or altered by human hands, excepting the work necessary to the maintenance of its health and continued value.( 1968 Charter) After reading all of this it failed to mention on thing. It did not mention what should happen if the forest is destroyed because of a natural disaster. Before I finished reading all the interviews and content on “Towering Pines” I was......

Words: 1108 - Pages: 5

Case Brief Soldano V. O’daniels Court of Appeals of California March 28, 1983 Statement of Facts a Patron of Happy Jack’s Saloon Went Across the Street to the Circle Inn to Talk with the Owner of the Two Establishments.

...appeal follows a judgment of dismissal of a complaint for wrongful death upon a motion for summary judgment...[by defendant]. "This action arises out of a shooting death occurring on August 9, 1977. Plaintiff's father [Darrell Soldano] was as shot and killed by one Rudolph Villanueva on that date at defendant's Happy Jack's Saloon. This defendant [O'Daniels] owns and operates the Circle Inn which is an eating establishment located across the street from Happy Jack's. Plaintiff's second cause of action against this defendant is one for negligence. "Plaintiff [Soldano] alleges that on the date of the shooting, a patron of Happy Jack's Saloon came into the Circle Inn and informed a Circle Inn employee that a man had been threatened at Happy Jack's. He requested the employee either call the police or allow him to use the Circle Inn phone to call the police. That employee allegedly refused to call the police and allegedly refused to allow the patron to use the phone to make his own call. Plaintiff alleges that the actions of the Circle Inn employee were a breach of the legal duty that the Circle Inn owed to the decedent." We were advised at oral argument that the employee was the defendant's bartender. The state of the record is unsatisfactory in that it does not disclose the physical location of the telephone--whether on the bar, in a private office behind a closed door or elsewhere. The only factual matter before the trial court was ... [an affidavit by the defendant] which......

Words: 2016 - Pages: 9

Inn Room Safe Case

...INN-ROOM SAFE Managing Accounts Receivable Introduction Managing Accounts Receivable… Background and Problem presented Mass media news programs have made travelers aware, via hidden video cameras, of how common it tis for hotel employees and outsiders posing as hotel guests to gain access to your room and steal your valuables right off the night stand. Of course, by the time you find out something is missing there is no way to figure out who did it. And housekeeping never seems to keep track of who cleaned your room. To combat this problem, most hospitality establishments provide, at a nominal fee, an in-room safe that can only be accessed by the guest and the top manager of the hotel. Inn-Room Safe is a manufacturer and wholesaler of the most popular and secure in-room safes on the market, the “Interchangeable Lock Block.” Inn-Room specialized by manufacturing and distributing only this one product which comes in four different sizes to fit almost all hotel spaces. Currently, Inn-Room provides shipping credit terms of net 30 days to top qualifying customers and those paying by bank wire transfer. For other, less credit worthy customers, net terms of 10and 15 days are required. Inn-Room does not allow for a discount for early accounts receivable collections. Recognizing that sales volume should increase and that bad debt expenses hould decrease, Inn-Room is considering offering a 2% discount to those hotels who pay for shipment within 10......

Words: 959 - Pages: 4

Hampton Inn HR strategy. This guarantee allows every Hampton Inn employee to do whatever it takes to satisfy guests- including giving them their money back. Furthermore, every employee would go through a three-day training program, they knew that the guarantee ”100% satisfaction” was something special. It became more and more apparent that the new Hampton Inn guarantee would affect all of their jobs, each team member owns this promise to every guest: friendly service, clean rooms, comfortable surroundings, every time. That’s their commitment and guarantee. The Hampton Inn believes that guests who go away impressed with the way that the company handled a problem will spread the word and generate additional business for the chain. As a result of this, the Hampton Inn has been making profits, this indicates that the strategies put in place Human resource strategies have been effective and have assisted the resorts in increasing their sales and turnover and eventually higher profits. Therefore, Hampton's new HR strategy perfectly fit with the hotel's business strategy. Question2. How does Hampton's new HR strategy allow the hotel to deal with environment threats more effectively? Answer: For many companies, improving quality standards and keeping customers satisfied are key concerns in maintaining a competitive position in the marketplace. But these intangible goals often can be difficult to achieve in practice. For the Hampton Inn hotel chain, the company sits on the bedrock of......

Words: 784 - Pages: 4

Hamton Inn

...Hampton Inn Case Study HAMPTON INN:   THE Mary Bourland March 19, 2010 1.   The philosophy behind the 100% Satisfaction Guarantee is to have the guests act as quality-assurance inspectors by identifying quality deficiencies and reporting them to hotel employees.   I do think that this is a good way to improve service quality; however, I am not sure that it is the best way.   While it may seem to consumers that employees will try harder to satisfy them, if employees are empowered to refund a customer's money, they do not have to answer to management, they can just do it. 2.   The implications of the 100% Guarantee for (a) guests, (b) managers, (c) owners of the hotel buildings and (d) Promus are: a) Guests – that no matter what happens, even if the hotel really did nothing wrong, they can get their money back. b) Managers – that they have very little to no control over their property or employees.   It seems like many important decisions have been taken away from Is this Essay helpful? o read more and access more than 350,000 just like it! managers, and they can not react in the best interest for the hotel chain because what's in the customer's best interest is usually not the same as the company's best interest. c) Owners of the Hotel Buildings – that they need to keep their facilities in tip top condition or else customers will be dissatisfied with their experience and demand their money back. d) Promus – that this is a program that can enhance the quality......

Words: 368 - Pages: 2

Lone Pine

...Accounting Homework 2 Posted on October 16, 2011 by admin Problem 2: On March 21, 2006, the partnership that had been organized to operate the Lone Pine Café was dissolved under unusual circumstance, and in connection with its dissolution, preparation of a balance sheet became necessary. The partnership was formed by Mr. and Mrs. Hendry Antoine and Mrs. Sandra Landers, who had become acquainted while working in a Portland, Oregon, restaurant. On November 1, 2005, each of the three partners contributed $16,000 cash to the partnership and agreed to share in the profits proportionally to their contributed capital (i.e., one-third each). The Antoine’s’ contribution represented practically all of their savings. Mrs. Landers’ payment was the proceeds of her late husband’s insurance policy. On that day also the partnership signed a one-year lease to the Lone Pine Café, located in a nearby recreational area. The monthly rent on the café was $1,500. This facility attracted the partners in part because there were living accommodations on the floor above the restaurant. One room was occupied by the Antoine’s and another by Mrs. Landers. The partners borrowed $21,000 from a local bank and used this plus $35,000 of partnership funds to buy out the previous operator of the café. Of this amount, $53,200 was for equipment and $2,800 was for the food and beverages then on hand. The partnership paid $1,428 for local operating licenses, good for one year beginning November 1, and paid......

Words: 914 - Pages: 4

Sandringham Inns

...Assignment | 18+ Cover Page | | Additional Comments: STRATEGIC BUSINESS PLAN for SANDRINGHAM INNS for the Period January 2010 to December 20xx ____________________________________________________________ _________________________ TABLE OF CONTENTS Executive Summary Section Page 1. Statement of Vision, Mission and Objectives 1 2. Identification of Major Clients and Markets 1 3. Positioning Statement 3 4. Key Performance Indicator Scorecard 4 5. Review of Major Environmental Factors/Trends 5 6. Key Success Factors for Industry 6 7. Major Strategic Issues (External and Internal) 6 8. Stakeholder Preferences 8 9. Summary of Anticipated Human Resource Requirements 9 10. Summary of Financial Impacts and Outcomes 10 11. Action Plans to Achieve Objectives 11 12. Summary of Major Risks 12 Appendices: 1. Strategic & Operational Health Assessment 2. Financial Calculations 3. Executive Team Changes and New Functions EXECUTIVE SUMMARY To come (1) STATEMENT OF VISION, MISSION & OBJECTIVES Mission Statement: To earn the loyalty of our guests by establishing internationally tailored inns run by a team of dedicated and talented people in an intimate, luxurious setting. Vision Statement: To establish an internationally recognized group of unique, high quality inns and hotels which offer the ultimate in fine dining and personalized service, tailored to......

Words: 3943 - Pages: 16

Leadership and the Pine Tree

...By By Leadership and the Pine Tree | AbstractThis assignment looks into the qualities of the Pine Tree, from personal experience and intuition and from ancient teachings and tries to relate it to the qualities a leader must possess in order to be successful in life Mayukh Biswas | B14033 | Leadership and the Pine Tree | AbstractThis assignment looks into the qualities of the Pine Tree, from personal experience and intuition and from ancient teachings and tries to relate it to the qualities a leader must possess in order to be successful in life Mayukh Biswas | B14033 | “Letting go gives us freedom, And freedom is the only condition for happiness” - Thich Nhat Hanh We spend each and every day of our life in the mad rush towards success. Yet we are not satisfied with our life. There always seems to be something missing. As Thich Nhat Hanh correctly points out, happiness can only be attained by gaining freedom. And freedom comes only when we let go of everything, including our thoughts. “A person’s mind is so powerful, it can invent, create, experience and destroy things with thoughts alone” A person who desires freedom has to realize the fact that it is not him who controls his thoughts, but his thoughts who control him. Our thoughts are in command and we unknowingly have become its slaves. This fact can be related to our everyday lives. For instance, I have an assignment to write for the subject “Zen and the Executive Mind”. I freshen up after an entire......

Words: 2440 - Pages: 10

On the Streets

...english 1010 October 15, 2015 On the Street Many people pass them on the side of the road, many have a thought they stay under bridges, also a lot of people think they are just low down. the truth is they are just human beings trying to survive one day at a time. 17% of the world is homeless that means out of the 7.3 billion people recored in the world over a billion of them are homeless. that makes up more then half of the united state population. though some were never educated and some where just put in a hard spot they all ended up in the same place, on the street. I asked one man, on the corner of highland and sam cooper why he's out here. He told me with a smile,” i'm working so I can eat.” Which got me interested? I was curious, why he was smiling. To have nothing, and be begging for money how could someone be so happy, but then Tyrone (the man from the corner) and I got into a deeper conversation; Tyrone told me he was my age once ,and he thought, he could take on the world. He said,” school wasn't for me and I had a bad hand dealt when I was younger,” with his father out of the picture and him the oldest of five siblings he knew he had to take the reins. With no education and job back round you ask what did he do. He did what any man would do he provided any way he could which took him down some long dark road. He stated he was in and out of jail and eventually his mother didn't want anything to do with him till he got back to who Tyrone truly was. So hearing......

Words: 1340 - Pages: 6

Boston Pine Street

...Problem: How should Pine Street Inn Director Lyndia Downie proceed to persuade the Board of Directors and staff to change their long term organizational strategy? Background: Boston Pine Street Inn has come up against a funding issue forcing Director Lyndia Downie to make a change to the Boston Pine Street Inn. Boston Pine Street Inn is a homeless shelter that is made up of five facilities with 715 beds. 450 of the beds are standard emergency shelter beds and the rest “transitional” beds (Varley, 2013). It also managed 280 units of lightly staffed housing. With a budget of $27.5 Million, roughly 46% of it going toward emergency shelter beds and 16% to permanent housing, Pine street served 15,00 homeless people a day and 12,00 annually (Varley, 2013). Funding began to decline in the early 2000’s (Varley, 2013). In 2004 Pine Streets revenue fell from $29.6 million to $26.9 million. This led Director Downie and the Board of Directors to commission 2 studies to help find an answer to help balance the budget and use the funding wisely and efficiently. The studies commissioned were a Length of Stay Study and a Cost benefit analysis study. The studies showed great insight to where money was being spent and where resources were being allocated. The cost benefit analysis study showed that they had two programs, the Nursing Clinic and the Clothing program, were programs that could be outsourced and save Boston Pine Street Inn $1 million. The Nurse Clinic cut was not taken......

Words: 2493 - Pages: 10

Smythe Inn & Suites

...Smythe Inn and Suites Dyamond Nelson ECO 121 September 2nd, 2011 Tim Randolph * Smythe Inns and Suites * Due to the current state of the economy we are forced to layoff 25% of our labor force. In more realistic terms of the 783 employees that work for Smythe Inn & Suites 200 will be directly affected. This comes at a very unfortunate time, however we are optimistic that this is an obstacle that we can use to learn and grow. I would like to take this memo to give some history behind our decision to shift our labor costs, thereby hopefully giving a since of security in the new directs Smythe Inn & Suites has begun. * In 2009 the US economy saw major shifts in it financial sectors. There was the untimely demise of Lehman Brothers, the acquisition of Merrill Lynch by Bank of America, The failure of Freddie Mac & Fannie Mae, even the Bank Bail out and the saving of GMC, Ford, and Chrysler. All, were adverse impacts on our financial sectors. These changes had a large effect on the business cycle and the GDP both measures that companies and the government use as guides to assess the success of the economy. Are we in a recession? Expansion? All are answered by GDP & the business cycle. * In the introduction example, the collapse of these financial industries caused the business cycle to consider the state of the economy to be in a recession. To give a better picture of this analysis and how it comes about:......

Words: 645 - Pages: 3

The Spouter Inn

...The Painting at "The Spouter Inn" “Moby Dick” is a novel which is full of symbolic meanings and ideas depicting human courage and dignity, the role of fate and destiny in life of common people. This novel depicts life experience of a common sailor Ishmael through the lens of fate and destiny. The journey around the world serves as a symbol that represents dilemma and the knowledge retrieval, the desire to find old truth, and the symbol of maternity. Thesis Using the painting at “The Spouter Inn” Melville gives some hints to readers symbolically portraying hardship and tragedy, a struggle between life and death awaiting the main character of the novel. From the very beginning, Ishmael cannot understand the meaning of the picture. He tries to find different interpretations of the image described as “there was a sort of indefinite, half-attained, unimaginable sublimity about it that fairly froze you to it, till you involuntarily took an oath with yourself to find out what that marvelous painting meant” (Melville, Chapter 3). In a moment, the image “bears a faint resemblance to a gigantic fish” or “even the great leviathan himself” (Melville, Chapter 3). It is possible to assume that the picture represents eternal existence, so it is difficult find the right meaning of the painting. Nature and the sea theme in particular are used as a symbol to describe deep personal feelings and life experience of a human being. This symbol gives only some hints to the......

Words: 1738 - Pages: 7

Pine Gate

...A young swordsman arrives at the foot of a mountain where he has not been in seven years. There was a path that led up to the mountain starting with a “tightly shut pine gate”. He tried to push the gate open, but was unable to. The gate has never been locked before and it was the only way up the mountain. The swordsman tried everything he could to get through or around the gate, but was unable to. He tried jumping over it, as well as using his sword against it. To the swordsman, it seemed like his master put an impassable spell on it. Seven years earlier was when he left the mountain. The master understood his need to go out into the world to carry out the Way and help people. His master told him everything he needed to know including, “what to seek, what to avoid and what to change.” He also told the swordsman to “remember the standards by which happiness and suffering, liberation and illusion are measured. Without them, you betray the Way and will not help anyone.” The master then gave the swordsman a sword to suppress all evil and a “me ngo glass” to help distinguish the evil from the good. The glass is also called a “Demon Viewer” because it will show you the true forms of demons. The swordsman remembered the first days of journey very well. The sword and the glass were extremely helpful because humanity had many different disguises. First, there was a monk who invited the swordsman back to talk about how they can “join their efforts to help mankind”. When he......

Words: 792 - Pages: 4