Operating Systems

In: Computers and Technology

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Operating Systems and Customer Support
Tom Smith
AIU Online

Operating Systems and Customer Support

As a help desk technician you will be faced with a multitude of customer problems. One of the more common problems you will face is with user’s hard drive issues. Below you will read on what Windows 7 tools you have at your disposal to troubleshoot and resolve these issues and what steps are needed to install a fresh version of Windows 7 on a new computer. Windows 7 has some disk utilities that come installed to help troubleshoot disk failures and errors. One of these tools is error checking. If you open up my computer and right click on the drive you would like to check you will see the option to open up properties. Once the properties window is open there are a few taps at the top you can click. If you click tools you will see the options for error checking, defragmentation and backup. If you click error checking, the operating system will check the entire drive and let you know if it finds any errors. There are also options to have the OS automatically fix file system errors and scan for and attempt recovery of bad sectors.

Another helpful tool will be Computer Management. You can look at the logs to get a better understanding of what errors you are receiving on the computer. To open this application go to control panel. Once there click administrative tools, and click computer management. Select window logs to view all the logs created by the operating system.

To install a copy of Windows 7 on a new computer you will have to format and partition the hard drive. The nice thing about Windows operating system is that all you have to do is put the installation disk into the CD Rom and it will have you complete these steps in the setup wizard. Once the hard drive is partition then just follow the on screen directions to complete the windows…...

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