Mr. Berry Case

In: Business and Management

Submitted By mbsiddique
Words 311
Pages 2
Intro:- Barry is a 27-year old who is a foodservice manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language.
Case Study
Questions:
1. What are the communication challenges and barriers Barry faces?
Study:- a. Language barriers: not all employees speak English as their first language making verbal communication a challenge at times.
b. Cultural and ethnic barriers: Cultural differences in food safety practices may be a challenge for Barry to overcome.
c. Non verbal challenges: Barry’s body language (appearance) is telling others he does not care about personal appearance and cleanliness. 2. What solutions might Barry consider in addressing each of these challenges and barriers?
Study:-
a. Language barriers: Several potential solutions might be addressed here including posting signs in employees’ primary language. Putting signage with visuals, not just words. Barry might learn some simple words in the employees’ primary language to help show interest in the employees.
b. Cultural and ethnic barriers: Barry may need to identify cultural beliefs and work to understand the ethnic barriers related to food safety. For instance, two employees come from the same country and they have made comments that controlling temperature in their country is not a priority; food can be at room temperature for long periods of time and nothing ever happened.
c. Non verbal challenges: Barry’s appearance is a nonverbal cue to employees. Barry’s appearance is important as he is a role-model to the employees. His actions and behaviors should be consistent with what he is expecting…...

Similar Documents

The Strange Case of Dr. Jekyll and Mr. Hyde

...The Strange Case of Dr. Jekyll and Mr. Hyde MR. UTTERSON the lawyer was a man of a rugged countenance, that was never lighted by a smile; cold, scanty and embarrassed in discourse; backward in sentiment; lean, long, dusty, dreary, and yet somehow lovable. At friendly meetings, and when the wine was to his taste, something eminently human beaconed from his eye; something indeed which never found its way into his talk, but which spoke not only in these silent symbols of the after-dinner face, but more often and loudly in the acts of his life. He was austere with himself; drank gin when he was alone, to mortify a taste for vintages; and though he enjoyed the theatre, had not crossed the doors of one for twenty years. But he had an approved tolerance for others; sometimes wondering, almost with envy, at the high pressure of spirits involved in their misdeeds; and in any extremity inclined to help rather than to reprove. 'I incline to, Cain's heresy,' he used to say. 'I let my brother go to the devil in his quaintly: 'own way.' In this character, it was frequently his fortune to be the last reputable acquaintance and the last good influence in the lives of down-going men. And to such as these, so long as they came about his chambers, he never marked a shade of change in his demeanour. No doubt the feat was easy to Mr. Utterson; for he was undemonstrative at the best, and even his friendship seemed to be founded in a similar catholicity of good-nature. It is the mark of a......

Words: 753 - Pages: 4

Case Study - Mr Rakesh Sharma

...The case study given is about a fresh graduate, Mr. Rakesh Sharma joined Modern Industries Ltd. (MIL) in Bangalore as a trainee against a projected vacancy in the Paints Application Department for one-year training. Mr. Sharma has been performed very well. The Department Manager and the Training Manager were satisfied with his performance in the first two quarters. However, when stepping in to the third quarter, Mr. Sharma raised an issue about curtailing his training period. The request has not be entertained and Mr. Sharma's behavior started to change and became unacceptable. Counseling session and warning letter have been issued to him and the situation did not turn good. One of the primary objectives of the Training Department is to recruit who have good potential and train them to be effective persons in different department. The Training Manager clearly known that Mr. Sharma is a potential trainee but he failed to train him in different department and caused Mr. Sharma only have one choice of department to stay which is the Paint Application Department. The Training Manager have to struggle on his rational decision whether to terminate or not to terminate Mr. Sharma. There are five issues discussed in this report. These five issues are the main causes to the problem that the Training Manage has to decide whether he should terminate Mr. Sharma or not. The five issues are communication, employees behavior, compensation and benefit, company policy, training and......

Words: 1678 - Pages: 7

Case Study for Mr Patel

...Analysis of the case : “Ramesh Patel at Aragon Entertainment Limited” Letter of Transmittal September 23rd 2013 Sub: Report submission on the case of Ramesh Patel at Aragon Entertainment Limited Dear Ma’am, As per your instructions, I have created a report to analyse the problems faced by Ramesh Patel of New Horizon and the necessary steps to be taken. I have recommended that Ramesh Patel counsel Gibson to arrive at a position so that back log works from Gibson’s part can be completed before deadline. This will enable Ramesh Patel to get the part pending from Gibson done and make desired impression at the New Horizons Board presentation. By implementing this he can also make his Image as a team player better in front of Maria Hernandez and Senior Management alike. Also friendship with Gibson will not take any hard falls. The following pages will give a detailed analysis, an evaluation of the available alternatives, recommendations and action steps. Executive Summary Ramesh Patel faces a difficult situation where in his delivery to New Horizons Board and hence chance to create an impression in front of Senior management looks bleak. New Horizons Board has the task to develop recommendations for new titles for Aragon Entertainment. The delivery Patel was counting on was a cumulative effort from his team to analyse customer data on one of Aragon’s promising new video game to access the potential of a sequel. The team as consists of Maria......

Words: 1724 - Pages: 7

Acai Berry

...Stoneking Acai Berry Research Paper 06/07/13 Organic Acai Berries: Are They Really Just a Fruit? Acai berries have been around for many generations. They recently became popular a few years back because many people were using them as a weight loss supplements. There were many ads and commercials going around talking about how these berries are a great way to loose weight. Because of this particular media, I became interested in them. I was looking for something to help me loose weight that I had gained over the years, and a friend pointed out these new supplements that were trending for weight loss (McHugh). At first when I heard about them I didn’t think it was going to work, especially since supplements for weight loss don’t really work that well. While doing my general research I found out that not only was it used for weight loss but many other uses as well. The main use for it in the states was for weight loss and it was a hit or miss type of deal. Learning about the acai berry because of weight loss intrigued me and finding out it was an organic compound worked out perfectly for the organic chemistry research paper. The acai berry was first discovered in the Amazon Rainforest in South America by a tribe that lived in the rainforest. The people of the Amazon used the berry as a main food source in their diet because they soon realized how much of an impact the nutrients and antioxidants in the berry affected their health. They believed that the berry would help......

Words: 1362 - Pages: 6

Case Studies #1: Mr. Macpherson

...Case Studies #1: Mr. MacPherson Mr. MacPherson came into the ER with burns on both of his arms and hands and on his face as the result of a grease fire in his kitchen. He complained of severe pain. His burns showed signs of blistering, swelling and fluid loss. According to the “rule of nines” (Thibodeau & Patton, 2010), it appears this patient has suffered burns over approximately 14% of his body surface (4.5% for each arm and 4.5% face for a total of 13.5%). These would be classified as second-degree burns (“Types of burns”, 2012) which involve the first two layers of skin and show signs of pain and blistering of which Mr. MacPherson complained. As a note of comparison, first-degree burns involve the top layer of skin, such as in sun-burn, and show signs of reddening, painful to touch, and mild swelling. Third-degree burns penetrate the entire thickness of skin and permanently destroy tissue layers, resulting in skin that is dry and leathery, appearing charred or having patches which appear white, brown, or black. Remarkably third-degree burns are often painless, although pain may be caused by patches of first- and second-degree burns which often surround third-degree burns (“Types of burns”, 2012). Case Studies #2: Margie Margie, who plays center on the women’s varsity basketball tem, complains that her knee is very sore and she felt a “pop” during a scrimmage tumble. Her knee, the largest and most vul-nerable joint in her body, buckles under her weight. ...

Words: 790 - Pages: 4

Mr. Friehling – a Future Auditing Case Study

...David Friehling will quite possibly be a future case study in auditing textbooks and courses throughout the United States. Mr. Friehling was the auditor for Bernard Madoff, who was recently convicted of running the largest Ponzi scheme ever uncovered through his business, Bernard L. Madoff Investment Securities, LLC (BMIS). Mr. Madoff claimed to actively oversee more than $65 billion in private investments (it was later revealed that roughly $823 million remained of the more than $170 billion that went through his accounts over the years).(1) Mr. Friehling flagrantly and purposely violated provisions of the American Institute of Certified Public Accountants’ Code of Professional Conduct,(2) Generally Accepted Auditing Standards,(3) promulgations of the Public Company Accounting Oversight Board and Securities and Exchange Commission, and other applicable laws, regulations, rules, and guidelines. Mr. Friehling is a former Certified Public Accountant in New York State; he had a modest office with a total of three employees in suburban New City, NY. Mr. Madoff claimed to manage $65 billion in resources…how could what was essentially a one-person practice audit financial statements of that magnitude? The blatantly obvious answer is that Mr. Friehling could not. After accepting an engagement, the initial task for any CPA firm would be to establish an audit plan, which would plainly show that many auditors would be required for that type of engagement. There were countless...

Words: 1215 - Pages: 5

Mr X Case Study

...Essay Title – Using the case study provided at the end of the module identify and explain the client’s issues and devise a course of treatment for him, taking in to account any ethical issues. Word count – 2422 Introduction This assignment is based on a case-study of Mr X who attended an initial consultation presenting with several concerns and issues. Most of the client’s self-referred problems appear based on his perception of the world, people around him and his relationship with these, probably related to low self-esteem. I shall explore the issues presented by the client and base them on a theoretical framework. The client reveals many strengths in his life and character, which I shall highlight, and will serve as basis for a positive formulation into his needs. I will also explore appropriate therapeutic approaches for this client and suggest a course of action based in theory and clinical applications. Client initial presentation During the initial consultation it was evident that Mr X was looking for some change into his life. He disclosed a deep wish to move on but he also felt that he was being held back by his insecurities and fears. The main issues highlighted by Mr X were :- Wanting to apply for the job promotion, feeling he is able to do the job but insecure of applying for it; Feeling that his work colleagues find him boring, because he does not go out with them for a drink; Desire to improve his ‘relationship’ with his work colleagues, by proposing......

Words: 2380 - Pages: 10

Mrs Fields Case Study

...Mrs. Fields’ Cookies Case Study Assignment 1. Would you describe Mrs. Fields’ Cookies as more of a functional hierarchy structured along traditional functional lines or more of an IT-enabled network consisting of tailored business processes? I would describe the organizational structure of Mrs. Fields’ Cookies as being an IT-enabled network consisting of tailored business processes. Throughout the different sections of the case study, several examples support the notion that Mrs. Fields’ organizational structure aligns with the descriptions and characteristics of a networked structure. The importance that the organization places on Information Strategy and the innovative control processes in place also support this claim. In order to prove this, I’ll start by discussing the basic descriptions and characteristics of a networked organizational structure. Then, I’ll demonstrate through examples how Mrs. Fields’ is a proper fit to these descriptions and characteristics. Pearlson and Saunders describe a networked organizational structure as formal and informal communication networks that connect all parts of the company, as opposed to the bureaucratic form with defined levels of management in a hierarchal structure. Randy and Debbi Fields did not like the idea of a hierarchy because they believed it leads to a focus on managing people instead of business processes. At Mrs. Fields’ Cookies, there was no official organizational chart. Although there were job titles and......

Words: 2160 - Pages: 9

Mr. Jax Case

...Individual Project Mr. Jax Fashion Inc.   Instructor: Bill Chadwick  Submitted By: Faisal Niazi Student # : 197­7­03040   Mr. Jax Fashion Inc. Contents   Introduction * Strategies * Industry   * Porter’s Analysis                                             Internal Rivalry * http://faisalh2.tripod.com/mr_jax.htm 1/5 6/9/2015 ADMN 400  Strategic Management Threat of Substitutes * Threat of New Entrants * Bargaining Power of Buyers * Bargaining Power of Suppliers * Other Environmental Factors                   Problems and Opportunities * Alternatives                                                      Feasibility * Investing Strategy                                             Recommendation *   Introduction:   Mr. Jax Fashion Inc. Mr. Jax Fashion Inc. was formed after a venture between Joseph Segal and a Vancouver­based apparel manufacturer in 1979. Segal had hired Louis Eisman as women’s fashion executive. The  primary  objective  and  strategy  of  both  Segal  and  the  shareholders  had  been  to proceed  towards  the  growth  of  the  company.  Eisman  helped  achieving  that  through  aggressive  penetration  into  the  women’s ......

Words: 1485 - Pages: 6

Berry, Berry, Ambitious

...Workshop #4 Berry, Berry Ambitious MBA 454 Marketing Strategies BSA 529 June 13, 2011 Dr. Ehsan Salek Berry, Berry Ambitious Frozen yogurt is hot again, but with a more gourmet tone. Chains, including Pinkberry and Red Mango, are battling in L.A. and looking to expand. The story of Pinkberry’s success is really about the chain's image as a design brand. The fro-yo shops position themselves as coffeehouses, a place to experience frozen yogurt in an inviting atmosphere and linger a while. The frozen yogurt of the 1980s tapped into the fitness craze, a low fat yet still sweet substitute for ice cream. Pinkberry Korean-style yogurt comes in two flavors: plain and green tea. It is rather like Greek yogurt with a hint of lemon. The fresh, tangy, strangely satisfying flavor grows on you. With only two products, minimum staff training, a playfully modern store design and regular customers, Pinkberry franchises seem to be licenses to print money. The snack, with only 25 calories a portion, served with fresh fruit or crunchy toppings like Oreo cookies or Cap’n Crunch. Pinkberry yogurt is one of those American franchise ideas (think soup, coffee, and juice bars) that seem so obvious, you want to kick yourself for not having bought in at the beginning. The growth of the franchise has been explosive, from one Los Angeles store in January 2005 to 16 today, plus three in New York (five more by the end of summer) and, soon, six in London. It......

Words: 381 - Pages: 2

Mr Case Analysis

...MR1100 Submitted by: Jessica pelley and katie prowse Submitted to: Penny Moss Submission date: November 30, 2015 ------------------------------------------------- Carmex Case Analysis J&K Consulting Group MR1100 Submitted by: Jessica pelley and katie prowse Submitted to: Penny Moss Submission date: November 30, 2015 ------------------------------------------------- Carmex Case Analysis J&K Consulting Group [Company address] Table of Contents Brief Overview (Summary)………………………………….. Page Two Statement of Issue………………………………………………. Page Three Environmental Scan…………………………………………….. Page Four Questions and Answers……………………………………….. Page Five Appendix A………………………………………………………….. Page Eight Brief Overview Since 1973, Carmex has been manufacturing lip balms. The company has grown significantly, and in the past five years they’ve been making new efforts to become more competitive. Carmex used social media in the past to help market their products. With three new potential flavors, they can only put two into quantitative testing. Carmex will concentrate on using Facebook to help them determine which two flavors to move forward with, and to help drive their Facebook metrics. ------------------------------------------------- In order to narrow the flavor choices from three to two, the marketing team made a decision to do this through Facebook “likes” and “engagements.” The marketing team also decided to use contests and promotions in...

Words: 1474 - Pages: 6

Mr. J Case Analysis

...Chapter 10 – Short Cases 1. The five reactions to crises are: denial, anger, rationalization, depression, and lastly acceptance Judd’s first reaction was complete disbelief. He was stunned and surprised to see his friend Jim involved in a fraud. The next reaction was anger. Judd became very angry when he found that that Jim had realized that his cover was blown. Judd was also surprised when Jim mentioned about the endorsements. Jim denied to have committed the crime. Jim became extremely annoyed about the fact that Judd was assigned the responsibilities that he used to do. He was frightened as he was sure he would be fired. The next stage is rationalization. Judd tried to rationalize the fact that Jim was basically a good guy and he would certainly realize his wrong doings and would surely become honest. Judd became depressed (the next reaction) when he thought that his good friend Jim had actually committed the fraud. Jim also started to reconcile and was in rationalized state thinking that Judd did only the work that he was assigned to by his supervisors. Jim felt remorse because of committing the crime. Jim accepted the fact that he was guilty and let his supervisors know about the fraud that he committed so that further trouble could be avoided. 2. The interview should progress in the following order – introductory, informative, assessment, closing and admission seeking. At first generalized questions would be better to ask Damon......

Words: 2245 - Pages: 9

Mr Margreiter and Hotel Case

...Kathryn A Pugh Business Law Week 3 1. What are the elements of negligence that Mr. Margreiter will need to prove against the hotel in order to win his case? List the five elements here. (Points: 5) * Hotels have a general duty to exercise "reasonable care" for the safety and security of their guests. * Hotels have a general duty to reasonably protect guests from harm caused by other guests or non-guests. * Hotels have an affirmative duty to make the premises reasonably safe for their guests. * Hotels are not liable for harm to person or property unless "fault" can be established against the hotel. * Hotels may be "vicariously liable" for the NEGLIGENCE of their employees. * Hotel had a keying system for the hotel rooms that were inadequate. 2. Applying the facts you have from the case problem above only, lay out a case for negligence against the hotel. Use the elements to outline the case. Start with the first element, explain what facts you have for or against that element, and then continue through the five elements of negligence. If you do not have enough facts to make your case, explain what facts you would need to have in order to support a case of negligence. (Points: 10) * Hotels have a general duty to exercise "reasonable care" for the safety and security of their guests. When the hotel assistant manager became aware that the security guard went home sick they should have called the company and had a replacement sent out. If it......

Words: 2033 - Pages: 9

Berries and Cancer

...[pic] |Source: |USDA/Agricultural Research Service | |Date: |January 3, 2007 | Berry Compound Thwarts Enzyme Linked To Cancer  Science Daily — Recent research by Agricultural Research Service (ARS) scientists and cooperators has fortified the standing of pterostilbene (pronounced "tare-o-STILL-bean") for its health benefits, a compound found in berries such as blueberries and grapes, as a cancer inhibitor.  During tests employing cell fragments from mice livers, ARS chemist Agnes Rimando and colleagues in Poland found that the compound strongly suppresses a type of an enzyme that activates cancer-causing processes.  Rimando and her collaborators targeted an enzyme called cytochrome P450, which sets off a variety of compounds--known as "procarcinogens--that can turn substances such as cigarette smoke and pesticides into cancer-causing agents.  Rimando has led numerous animal studies that focused on pterostilbene and its potential benefits to human health. This includes work showing that pterostilbene can help lower cholesterol and prevent heart disease, and that the compound is present in a genus of shrubs that includes many types of berries, including blueberries.  She also led studies that found that the compound is a powerful antioxidant that shows cancer-fighting properties similar to those of resveratrol. Indeed, pterostilbene is a derivative of resveratrol, a compound found in large quantities in the......

Words: 301 - Pages: 2

Impact of Advertisement on Consumers Purchasing Behaviour – Case Study of Black Berry Phone Advertisement "They Are the Black Berry Boys"

...Impact of advertisement on consumers purchasing behaviour – Case study of Black Berry phone advertisement "They are the Black Berry boys" Index 1. Impact of advertisement on consumers purchasing behaviour 2. Case study of Black Berry phone advertisement "They are the Black Berry boys" 3. Conclusion 1. Impact of advertisement on consumers purchasing behaviour Every organization, or rather, Brand, invests a lot of capital on marketing, a major chunk of which is spent on making ads and this creates an influence on the consumer. Getting an iconic celeb like Amitabh Bachchan to speak about a product like Navratna Hair Oil, it seems like a piece of cake nowadays. But, to how much extent does these ads actually affect the consumers? Do they actually buy a product just because their favourite film-star is endorsing it? Is it possible that a product can change its image on the consumers overnight, just because of the flashy ads they just released? As being incorporated or associated with the Marketing process, advertising finds its position in every organization. Advertising can be defined as another strategy as an approach towards competitive advantage. Various advertising concepts are in the stream of the media and papers but still there is a little evidence that advertising can significantly help the organization boosts its performance. In terms of sales, it is true that the application of the......

Words: 877 - Pages: 4