Modernization of Ntuc Income Case Study

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Modernization of NTUC Income
Case Study

Major :Business Administration Grade :2013 Name :Xia Yi’nan ID Number :201311033030

Contents
Contents............................................................................... 1
1.The problems.......................................................................2 1.1The problems faced by Income in this case.....................2 1.2How were the resolved by the new digital systems?.......2
2.Before migrating to the fully digital system..........................3 2.1The information systems.................. .............................3 2.2Business process............................................................3
3.After migrating to the fully digital system...........................4 3.1 Information Systems.....................................................4 3.2 IT infrastructure ............................................................4
4.The benefits that Income reap from the new system............4
5.How well is Income prepared for the future?.......................5

1. The problems
1The problems faced by Income in this case: Processes were vary tedious and paper based. Despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down.

The COBOL programs that were developed in the early 1980s and maintained by Income’s in-hose IT team, also broke multiple times, halted the systems and caused temporary interruptions. Transactions processing for policy underwriting was still a batch process and information was not available to agents and advisors in real time.

1.2 How were the resolved by the new digital systems? Income switched to the Java based eBao…...

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