Managing Quality

In: Business and Management

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Question 1. 1. (TCO B) Identify four categories of measures that might constitute a Balanced Scorecard of performance measures and provide an example of each. Also explain how a Balanced Scorecard could assist your organization. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30) Spellchecker

Question 2. 2. (TCO G) Explain the concept of the cost of quality model and then link your explanation to how quality can be defined by organizations. What are some advantages and disadvantages of the cost of quality model? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30) Spellchecker

Question 3. 3. (TCO G) Explain the concept of process management and specifically how flowcharting can be used to understand if changes are occurring in a process. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30) Spellchecker

Question 4. 4. (TCO C) Explain the concept of problem solving. Why is it important to gather critical information prior to defining a problem statement? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 40) Spellchecker

Question 5. 5. (TCO C) Explain the concept of control charts. Why should control limits not be changed until the reason for a process change has been determined? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 40) Spellchecker

Question 6. 6. (TCO D) Explain the concept of quality function deployment. Link your answer to the leadership commitment to quality and the development of a robust and…...

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