Itil

In: Computers and Technology

Submitted By sebasw
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Trabajo ITIL
“Operación de servicios”

Introducción.

Este informe está enfocado a investigar y analizar ITIL (Librería de infraestructura de tecnologías de información), es una metodología la cual da un estándar mundial a la gestión de servicios dentro de las tecnologías de información, fue desarrollada como guía para el gobierno del Reino Unido a finales de los años 80.

Esta primera versión de ITIL ocupada en los años 80 era una recopilación de las mejores prácticas las cuales se basan en la experiencia adquirida durante el tiempo en determinada actividad, que se comprendía de 10 libros enfocados principalmente a las aéreas de soporte y prestación de servicio. Transcurriendo el tiempo se fueron agregando más áreas dentro de la gestión de los servicios informáticos como la gestión de servicios, gestión de infraestructuras TI y en general todo lo que es tecnología y el negocio.

Para las organizaciones que prestan servicios de desarrollo de un negocio, ITIL es una guía para tener una mejor práctica para la gestión de los servicios de tecnologías de la información.

Objetivos.

* Investigar, analizar y comprender que es y para qué sirve la metodología ITIL, como también saber donde se aplica y tareas que comprende. * Detallar el ciclo de vida de los servicios y explicar sus fases. * Tener conocimiento de todos los aspectos que ITIL comprende dentro de su estructura como modelo. * Profundizar y tener mayor conocimiento en lo que son las operaciones de servicios, sabiendo más detalladamente de su funcionamiento.

Alcance.

Se va a tratar el capítulo I: Introducción, capítulo II: Terminología común, capitulo III: Ciclo de vida y en mayor detalle el capítulo VII: Operación de servicios del paper ITIL v3 Foundation Complete Certification kit 2009, los cuales también están apoyados por diversos artículos publicados.
En este trabajo no…...

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