Integrative Paper

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Integrative Paper
Kotter and Cohen’s The Heart of Change
Ivancevich, Konopaske and Matteson’s Organizational Behavior and Management


Kotter and Cohen’s The Heart of Change is written with the premise that “people change what they do less because they are given analysis that shifts their thinking than because they are shown a truth that influences their feelings” (Kotter and Cohen, p. 1). This is an extremely powerful message and important for organizations to understand if they are going to be successful at implementing a large-scale organizational change. The Heart of Change describes how companies can effectively transform their organization to better succeed in the constantly changing, turbulent society we live in today. Kotter and Cohen’s strategy for successful reorganization is described in an eight-step process. Ivancevich, Konopaske and Matteson’s Organizational Behavior and Management, builds on the ideas presented in The Heart of Change by giving a more in-depth explanation of organizational behaviors, processes and changes. Both of these readings offer a better understanding of how shifting the behaviors and emotions of an organization’s employees is essential in succeeding at organizational change.


Step one of Kotter and Cohen’s The Heart of Change is the most significant of all eight steps. Step one involves the need to create a sense of urgency throughout the workforce to begin the process of organizational change. Kotter and Cohen’s belief is that if you cannot increase the feeling of urgency for change in people, then they are simply not going to change at all. Employees need to feel something from within that compels them to believe a change is necessary. Ivancevich, Konopaske and Matteson state that, “It is a rare manager who has not at some point concluded that performance would be much…...

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