Improvement Plan

In: Social Issues

Submitted By highlander58
Words 300
Pages 2

1. Food quality.
Over 60% of respondents to questionnaire survey conducted in December 2010 rated the food in the galley as “excellent” to
Goal: Increase the remaining 40% to reach a 100% satisfaction rate.
2. Upgrade galley décor so that is less “military-style” and more appealing like a restaurant.
Goal: When funds are available, make changes in the décor, such as change décor to a southwestern style, repaint interior, and/or add sports memorabilia.
3. Menu selection.
Questionnaire survey indicated that customers would like a wider menu selection.
Goal: Increase menu selection to provide more variety in healthy meal choices that are pleasing to the customer.
4. Authorization of BAS payments.
Some members in the grade of E-4 and below who lived in the barracks were not entitled to receive BAS.
Goal: Enforce policy across all NAS Fort Worth JRB organizations to ensure that only those members E-4 and below who are actually entitled to BAS payments receive it.
5. Retirees and civilian employees as regular patrons of the galley.
All populations (military, civilian, and retirees) surveyed in December 2010 were very vocal in favor of permitting civilian employees and retirees to eat at the galley on a regular basis.
Goal: Identify the true costs incurred to the Navy for allowing retirees and civilian employees to eat at the galley on a regular basis.
6. Control of food costs.
From July 2010 to December 2010, the control of food costs have improved significantly as compared to calendar years 2008 and 2009.
Goal: Continue to improve the control of food costs and minimize waste.
7. Customer service.
Over 90% of the respondents to the questionnaire survey rated the customer service as excellent.
Goal: Improve this customer service rating to…...

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