Eurodisney Case Analysis

In: Business and Management

Submitted By soccerkimber3
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Case #3

1. What factors contributed to EuroDisney’s poor performance during its first year of operation? What factors contributed to Hong Kong Disney’s poor performance during its first year?
The biggest factors that contributed to EuroDisney’s poor performance during its first year of operation were: a poor understanding of the marketplace, the cultural differences between the two countries, and the different approaches to business and life. One major factor was the ethnocentrism, or the viewing of a foreign culture through the lens of your own culture, displayed by American leaders offset by French national insecurities. But, the problems spanned beyond arrogant leadership. Disney assumed people would travel from all over the Europe to visit the park, but really did not cater to the diversity of the guests. Even though the countries are united as the European Union, they are distinct and sovereign culturally.
Put simply, EuroDisney was marketed poorly. Disney built, promoted, and communicated EuroDisney as a piece of America in Europe. Cultural differences were neglected. In the case, we see that Fresh culture also has its own cartoon characters such as Asterix, who has a theme park not far from EuroDisney. Furthermore, Disney banned alcohol in a culture that has a deep appreciation for wine.
Disney failed to understand French national character, their insecurities over cultural invasion, and their deep commitment to maintaining their identity.
Hong Kong Disney faces cultural problems as well, but in a different way. Many Chinese people were not familiar with Disney characters prior to the entrance of Hong Kong Disney. It was hard for Disney to create this familiarity and recognition without that long term relationship. Advertisements were run to create recognition but they were unfit and offensive to the Chinese market. Ads showed families of four…...

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