Effective Listening

In: Business and Management

Submitted By linggg
Words 899
Pages 4
Introduction

This article written by Bill Reynolds is entitled ‘Characteristics of Good Listening Skills’ dated – and it is from http://everydaylife.globalpost.com/. It discusses the attributes of a good listener possesses. Listening skill is an important skill but difficult to master. Most people unaware that it is a skill. Firstly, good listener encourages the speaker by providing positive reinforcement. Secondly, looking at the speaker by maintaining eye contact and observing his non-verbal messages. Thirdly, always convey interest to the speaker by providing constant feedback. Lastly, deferring rebuttal by waiting the speaker to finish talking.

Critical Review

In my opinion, listening plays a crucial role in an effective communication. Communication takes place along four modalities: speaking, writing, listening and reading. Listening is at once the least understood and the most important of these competencies. Listening is a skill of critical significance in all aspects of our lives, from maintaining our personal relationships, to getting our jobs done, to taking notes in class, to figuring out which bus to take to the airport. Regardless of how we're engaged with listening, it is important to understand that listening involves more than just hearing the words that are directed at us. Most people often forget that we have one mouth and two ears, which means we should listen twice as much as we speak. That way provides us the capability to connect with others on a spiritual level, not being driven by egoistic instincts which make us speak without listening. Based on my experience, as a student, we are exposed to many kinds of messages. For instance, when we receive messages conveying academic information, institutional rules, instructions, or warnings from lectures in the class, we always feedback with either verbal or non-verbal responses. In…...

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