Conflict Resolution

In: Business and Management

Submitted By ronnieron757
Words 955
Pages 4

R O N S A E L. M A S O N

P R O F. S H A R O N B U R K E.


Several advantages that a team has over an individual in the workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.

Types of Conflict

Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict can be negative in the same tense except it is dysfunctional and hinders the teams or the person’s performance or ability to attain goals or objectives (Reaching out, 1997). Negative conflicts tend to result from the most common aspects known as relationship conflict or task conflict.
This is the least recommended approach for resolving conflict. It is the necessity to try and ignore the differences within the team and hope that they will not have to integrate their positions based on…...

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