Communications Process Model

In: Business and Management

Submitted By wcgardner83
Words 384
Pages 2
Communication Process Model
William Gardner
XBCOM/275
November 1, 2013
Carlos Alcazar
Axia College University of Phoenix

One misunderstanding that occurred at work had to deal with the orientation and training of a new employee. At the point in time this misunderstanding occurred, a newly hired training coordinator had taken over some duties that facilitators formally did. A new hire had come into the company and it was the coordinators job to notify the facilitator of the new hire and set up the start date. This message is conveyed through either e-mail or face to face interaction. In this case, the sender of the message was the coordinator and the receiver was the facilitator. Because of the inexperience of the coordinator, the message of the new hire had never made it to the facilitator because the message was e-mailed. Facilitators do not always have access to e-mail. The new hire came into work and nobody knew of the person. The situation became a frantic mess. The schedule needed to be adjusted for line coverage during training and materials needed to be gathered for training. One of the problems was that facilitators do not have the opportunity to check e-mails on a daily basis because of their primary job on the shop floor. After speaking with the coordinator, this problem was resolved through an initial tour of the department. The coordinator now takes the new hires to meet face to face with the facilitator. What was learned in this case was which mode of communication works best for certain situations. Some communications only require e-mail or texts, but some messages are best conveyed through face to face interaction depending on the receiver’s situation. In the case of the facilitator, face to face communication would be best. The facilitator position is an as needed position and requires the person in the position to perform a job on the shop…...

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