Bussines L3 Y1 Unit 4 M1

In: Business and Management

Submitted By gedismas
Words 1228
Pages 5
Unit 4
Business Communication

Introduction: In this tas I am going to analyse different types of communication that are
Within this task I will analyse different types of communication which are used within the organization and their effectiveness. I will talk about how does different departments communicate between themselves. Besides that, I will state why these types of communication are important and what could be changed to make communication more effective within the organization.

Types of communication within the organization

Many types of communications are involved within the organisation and many of them are being used. For example without verbal communication it would be impossible to run the business operations and communicate.
Verbal communication is the way of communication used to share information between individuals. It is important to use efficient and appropriate verbal communication within the organisation. For example within the meeting you should use clear information and statements so all attendants would be able to understand you and your provided information. Verbal communication is also used when you making a phone call. Also it is important to use appropriate body language and gestures while you having a verbal conversation. It shows your feelings at particular moment and expression about topic which you talking about. Usually individuals are focused and paying attention on how you are using your body language and gestures. Also it is important to use appropriate tone of voice and language while having conversation with internal/external customers. In the organisation formal type of communication should be used at all time. It shows your level of professionalism.

Verbal type of communication is used within every department inside the organisation. It is essential for every organisation and department. Without…...

Similar Documents

Business L3 Unit 44

...BTEC L3 Diploma in Business Unit 36: Starting a Small Business Assignment |Learning Outcomes | | | |To be able to present the initial business idea using relevant criteria | |Understanding the skills and development needed to run the business successfully | |Know the legal and financial aspects that will affect the start-up of the business | |be able to produce an outline business start-up proposal | |Scenario | |You have just completed a business course at Wolverhampton College and you are very interested in pursuing your dreams of | |starting your own business and being your own boss. | | | |Your Aunt and Uncle run a successful Property Management Company and they have proposed that if you can put together...

Words: 661 - Pages: 3

Unit 3-M1

...Level 3 unit 3-M1 Compare marketing techniques used in marketing products in two organisations In this assignment I will compare marketing techniques used in marketing products in McDonalds and Maxfactor. I will outline the similarities and differences of the way the two organisations use marketing techniques. My chosen products are: McDonald’s McFlurry Ice-cream and Maxfactor ‘masterpiece’ mascara. Technique | McDonald’s McFlurry Ice-cream | Maxfactor ‘Masterpiece’ mascara | Similarities | Differences | Market Penetration | McDonalds focuses on selling its ice-cream in the same and to the same customers by using methods such as BOGOF or offering a free one with a large meal. McDonalds also promotes its product by giving out ice-cream discount flyers to its customers. | Maxfactor focuses on selling ‘masterpiece’ mascaras to existing markets and uses methods such as advertising the product in a manner that will attract their chosen markets audience. Maxfactor promoted its product by demonstrating the effect of the mascara and free tutorials for its customers. | Both McDonalds and Maxfactor focus on selling their product to an existing market and both use promotion methods. | The differences is that McDonalds uses marketing penetration by giving out offers and discounts whereas Maxfactor can’t afford to do that with the ‘masterpiece’ mascara and therefore uses advertising to encourage the customers to buy the new product. | MarketingDevelopment | McDonalds has......

Words: 787 - Pages: 4

Unit 33 M1

...m1 M1-UNIT 33 ADEEBA KIRAN Introduction In this assignment I will be demonstrating how to solve problem in internet use for four different types of business activities. Task 1 Error messages Error messages occur when the internet alert system providers have to inform uses of an error that has already occurred. These error messages usually shown in a dialogue box but they can also be shown in the form of a notification or a bubble or a balloon. Minor errors may be displayed in a status bar, a small portion of an application's window that can display brief messages to the user. An example of a error message is shown below; If you save a document with a unrecognised name then you will get message asking you to save it with a valid name. Task 2 Undelivered emails Just like an invalid document name if you do not send an email to a correct email address then you will get an email from Microsoft informing you that your email is not sent so you must always ensure that you have entered a valid email address. There can be other reasons why emails are not delivered for example the hardware or software problems with the email server may have prevented email delivery or the email address may no longer be valid. Or if the email has an attachment then it may be not be delivered because of the attachment's extension or size. Before contacting the......

Words: 1179 - Pages: 5

Unit 4 Health and Social Care M1 and D1

...Discuss the nature-nurture debate in relation to the development of the individual (M1) & Evaluate how nature and nurture may affect the physical, intellectual, emotional and social development of two stages of the development of the individual (D1). Nature can be loosely defined as genetic inheritance or the genetic makeup (the information encoded in your genes) which a person inherits from both parents at the time of conception and carries throughout life. Several things in an individual genetically inherits include; ranging from gender, eye colour, risks for certain diseases and exceptional talents to height. The concept of nature thus refers to biologically inherited tendencies and abilities that people have and which may get revealed later on as they grow up. Nurture can be defined as the different environmental factors to which a person is subjected from birth to death. There are many environmental factors. They include both physical environments and social environments. Some theorists believe that people behave as they do according to genetic predispositions or even because of ‘animal instincts.’ This is known as the ‘nature’ theory of human behaviour. Other theorists believe that people think and behave in certain ways because they are taught to do so. This is known as the ‘nurture’ theory of human behaviour. (www.yourenglishlessons.wordpress.com) Nature refers to the inherited (genetic) characteristics and tendencies that influence development. Some......

Words: 3041 - Pages: 13

Unit 27 M1

...Unit 15: M1 M1 – Access methods of achieving development needs within the time frame of the career plan Introduction For M1 I will be assessing methods that I will be achieving during the time period of my career plan. These methods will be based on my weaknesses and how I will be able to overcome them so my future plans can become more successful. I will also be comparing my career plan with my skills audit to see how they both perform in my future. Gaps in my skills For me to become a solicitor in the future I need to get into University with 300 ucas points. In order for me to get 300 ucas points I need to work very hard in college and try to achieve a distinction for this year to get into university quicker. The skills gaps that need to be obtained to help me are the ones which I am currently studying which are Business Level 3 B-Tec and also GCSE English level 2. I need these skills to enter University because they are required for the course I will be doing. GCSE English level 2 is a gap for me because I had previously gotten a grade lower in this subject and this can affect my future career plans if I do not change it. The way I will change this is by taking the English GCSE level 2 classes provided by college. I will have to retake the exams and work very hard to achieve the grade I want to get into university. It is important for me to identify my skills gap because if I do not then this can lead to a bad effect in my future career. For example if I do not......

Words: 1257 - Pages: 6

Unit 4 Assignment 1 P1 M1 D

...Leah Dade Unit 4- Business Communications assignment (P1 M1 D1) Business information is used to pass on important information to people inside or outside the company. Marks and Spencer’s have used business information a lot in their company within the 130 years of existents. In M&S verbal information is used, which is where two or more people communicate face to face in either a formal or in-formal manure. Verbal Communication Verbal or oral communication uses spoken words to communicate a message. When most people think of verbal communication, they think of speaking, but listening is an equally important skill for this type of communication to be successful. Verbal communication is applicable to a wide range of situations, ranging from informal office discussions to public speeches made to thousands of people. Improving M&S’s verbal communication skills can help them to foster better relationships with their co-workers and maintain a large network of contacts that anyone can call on when necessary. Consultants are one group of professionals that need to pay particular attention to this area of communication, as they need to constantly meet with new people and quickly communicate large quantities of important information. Non-Verbal Communication Non-verbal communication includes body language, gestures, facial expressions, and even posture. Non-verbal communication sets the tone of a conversation, and can seriously undermine the message contained in your......

Words: 1348 - Pages: 6

Unit 4 P1 M1

...Ellie Richards Unit 4 P1 M1 P1- explain different types of business information, their sources and purposes Verbal communication is one of the best methods when it comes to communicating with another individual or individuals, this is because when you are emailing someone, the point you are trying to get across doesn’t always get their understanding, as they aren’t able to hear the tone of your voice to understand what it is you are meaning by what you are saying. Verbal communication can be done face to face, over the phone, or using devices such as Skype. Interacting face to face is also quicker and helps you get a better understanding of the information that the individual is giving to you, it also gives you the chance to ask any questions to the person who is providing you with this information, and it also helps you get to know other individuals. Verbal communication is something that people do in their everyday lives, and it’s something that people are used to. There for it’s probbaly the best method when it comes to communicating with people and getting information to individuals. An example when we had a good method of verbal communication was when the head teacher of Strode College (James Staniforth) done a presentation to all of the new students within the college on the first day. The main characteristics within the information that was provided, was to give all of the new students the information that they needed to know about the college. This......

Words: 2566 - Pages: 11

P1 M1 Unit 4 Business

...Unit 4 – Business Communication Introduction: In this assignment I am going to explain different types of business information, their sources and purposes and analyse different types of business information and their sources. Verbal information: Verbal information is given from one person to another by speaking; this can be done in interviews face to face and interviews over the phone. Tesco will have an internal human resource department where they would hire new staff to work for the business, or train staff that are new and need to know what they have to do. Also disciplining staff and dealing with health and safety and policy making such as sickness policy. The advantages of verbal information is that when the person comes in for the interview you can see if he will be capable for the job and also when you are talking to someone face to face you can understand them properly. The disadvantages of verbal information is that the person getting interviewed wont be confident and things may go wrong, also another disadvantage is that the interview can go on for a long time depending on the interviewee and his background. You can pass over verbal information through internal sources such as face to face interviews and can pass over verbal information through external sources such as focus groups. The purpose of verbal information is that when employing new employees they can expand as a business. Also there will be more jobs available for other people that want to work...

Words: 831 - Pages: 4

Unit 12 M1

...Unit 12 M1- Compare historical and current features of Public Health. In this part of the assessment I am going to compare elements of historical Public health to the elements of today. By looking at my timeline presented in P2 I am going to research and compare these elements to those of today. Them concluding the overall comparison of the both. In the 19th century public health was less of a function of government and instead it was a function of charitable organizations and volunteers. These were people how left that they had a religious duty to do so and work to help the poor, and those who were against their living conditions. After time science gained a better understanding of the causes of diseases and how they were spread and worked. This then caused public pressure on then government to study and research the illnesses, keep statistics and provide an early warning of epidemencs. For example of a UK policy in the 19th century is The Poor Law Amendment Act of 1834, this was to insure that the lower class people were being looked after by charity or the landowners and also by they higher class people and the wealthy people, also that anyone that was not disabled and was capable should not receive help or relief unless they worked in a workhouse or with orphans, abandoned children, the elderly, of if they were unmarried mothers, mentally or physically ill and sick. This act also provided strict conditions in the work houses, and ensure that the poor families worked...

Words: 1296 - Pages: 6

Unit 2 Btec L3 Science

...information in a laboratory information management system (LIMS). A prepared list of scientific data is provided below. Learners must decide which sets of information could be stored on a workplace record system. 2. For M4, learners must explain how scientific data and records are stored. Evidence can take the form of an essay or verbal presentation. Learners must also demonstrate an awareness of the need for security and confidentiality. 3. For D3, discuss the advantages of keeping data and records in a LIMS. Learners views should be supported by evidence. The evidence can be drawn from the course content, industrial visits or internet research. A well-constructed essay / report could be used to achieve the criterion. How Do I Do It? 4. For P4, learners must describe the procedures for storing scientific information in a laboratory information management system (LIMS). A prepared list of scientific data is provided below. Learners must decide which sets of information could be stored on a workplace record system. 5. For M4, learners must explain how scientific data and records are stored. Evidence can take the form of an essay or verbal presentation. Learners must also demonstrate an awareness of the need for security and confidentiality. 6. For D3, discuss the advantages of keeping data and records in a LIMS. Learners views should be supported by evidence. The evidence can be drawn from the course content, industrial visits or internet research. A......

Words: 1219 - Pages: 5

Unit 4 Business Communication P1&M1

...Unit 4 Business Communication (P1/M1) by Renee Baafi-Owusu To: Paul Barker From: Renee Baafi-Owusu RE: OO/PJB/Unit 4/P1/M1 Date: 25/09/15 Explain different types of business information, their source and purpose (P1) What is communication? It is transferring information from one part of a business to another which leads to some outcome, change of behaviour. Formal communication is an agreed procedure, whereas informal communication is a causal way of sharing information to each other. There are 5 different types of communication which are: Verbal communication: It is sharing information with individuals by talking. There is non-verbal communication which is not communicating by talking which includes: facial expression, eye contact, appearance and many more. Written communication: Written communication is a type of communication which is a type of interaction that involves written words, such as: email, poster, flyers, brochures and letters. On-Screen communication: This is a type of communication which produces information on screen such as: TV advertisements or on YouTube where advertisements are played before a video starts to play. Multi-Media communication: Multimedia communication is a type of communication which shows information in various media formats such as: Images, videos and audio broadcast/podcast. Web-based communication: It is a type of communication which shares information, words or ideas over the Internet. The information can be shared on:......

Words: 2635 - Pages: 11

Unit 21 M1

...M1 Discuss similarities and differences in the nutritional and energy requirements of 2 groups of individuals Within this document I will be discussing the similarities and differences in the nutritional and energy requirements of adults and pregnant women. I will be comparing and contrasting their nutritional and energy requirements of adults and pregnant women. Firstly, adults; once growth has stopped, adults need to maintain their weight, but should try to avoid putting on extra weight. High-fat foods should be kept to a minimum, as they raise cholesterol. Being overweight can also increase the chances of developing arthritis, diabetes and cancer. To reduce the risk of developing high blood pressure, salt should be limited to a certain amount per day. High-sugar foods should be a treat rather than a regular part of the diet. Ideally, alcohol consumption should be limited as well less amounts per day for women than men. On the other hand pregnant women, extra folic acid should be taken during their first three months of pregnancy, as this is recommended to prevent spina bifida. During the first three months of pregnancy a women needs about an extra 200 calories a day. While-breast-feeding, she will need an extra 500 calories. Extra calcium should be eaten as the developing baby will take what it needs, leaving the mother deficient. This is why women often have to have more dental treatment during pregnancy and for the first year after having a baby, whereas adults......

Words: 1794 - Pages: 8

M1 Unit 36

...Unit 36 M1 Explain methods used to identify the target market for the proposed business Market research Market research can enable you to identify your target consumer, find out what they think about your ideas, products or brand and gather insights to help you target the right market. Market research is part of our business strategy. As a business we need to bear in mind that consumer’s motivation and behaviour change over time so we consider reviewing our research on a regular basis. Market research is finding out information about what potential customers want and also to meet their needs in the beauty industry. We have used 2 methods of primary research and another 2 methods of secondary research. These include: questionnaires, Visits to similar businesses, Internet and Publishes text books. This provides a wide range of information which helped us decide what we should do with our business. Collecting questionaires was one of our primary methods. The advantages about collecting primary research are that it is up to date because we have just collected it. It has met our specific needs as we asked the questions and those questions were based on what we wanted to know about our business. Collecting this type of information is relatively cheap, as it is just a visit and we have record the information. But normally collecting primary research is very expensive as I am starting from scratch. Collecting information of the internet is one of our secondary researches....

Words: 950 - Pages: 4

P1 Unit 4 L3 Ups

...of 5 years and its authority extends to Northern Ireland, the Channel Islands, Isle of Man, and some British overseas sovereign states. It reports to the home sectary on whether the objective for prisons is being achieved in terms of accommodation, treatment of prisoners in reducing re-offending through appropriate programmes and preparing these offenders for release. HM Chief inspector of fire and rescue The former position of HM chief inspector of fire and rescue was replaced in 2007 by chief fire and rescue advisory unit. While the former inspectorate was responsible for inspecting fire and rescue service reporting to the government, the new unit, established by the department for the communities and local government, is responsible for providing ministers and civil servants with independent professional advice on matters concerning the structure, organisation, performance and further development of fire and rescue services. Furthermore, the new unit, led by a chief fire and rescue advice, will advise on training and preparing for a range of major emergency issues, and providing recommendations to local authorities and other interested parties. Extent of authority The extent of authority rates to the limit of control held by an individual or organisation. The limit of control is governed by the job description of the role, as well as the jurisdiction, with authority coming either from statute or company policy. For example, her majesty’s chief inspector of prisons...

Words: 1688 - Pages: 7

M1- Unit 4

...Help sheet with M1 Analyse different types of business information and their sources/ D1 Evaluate the appropriateness of business information used to make strategic decisions. YOU WILL NEED TO GET A HOLD OF ACTUAL INFORMATION FOR YOUR BUSINESS!! So to look at sources of information that are useful in decision making (so a list of decisions that are made would be useful), taking into account the nature of the information, their source, and the reliability… Have the layout of Page 131 open when you are doing this section. It follows on from P1 – where you described pieces of information and where they came from and what the purpose of each piece of information was. 1. You are re – looking at that list of information to further analyse them. You analyse the different types of business information you chose for P1, give a detailed explanation of the types of information and their sources. 2. You discuss which sources are most useful for decision making, taking into account the nature of the information, their source, and the reliability of the sources. 3. STRUCTURE: You may wish to start with a discussion on how to make a decision – the step by step journey – from identifying a problem / aim to reviewing the impact of the decision. E.G. as shown in http://www.mindtools.com/pages/article/newTED_00.htm . But remember the focus is on analysing the information used in this decision making process. So what information would you use at each stage of this decision......

Words: 1114 - Pages: 5