Bcom 275

In: Business and Management

Submitted By tmatherly1
Words 695
Pages 3
Communication Process Model Chart

University of Phoenix

Business Communication and Critical Thinking
BCOM/275

Communication Process Model Chart Who was the sender? | 1. I was the sender. 2. Chief Warrant Officer United States Army | Who was the receiver? | 1. The receiver was Tank and Automotive Command Logistic Manager and my direct supervisor. 2. I was the receiver. | What was the message? | 1. The message was to inform my supervisor that I had received a wrong part from the manufacturer we were using. 2. New Production Equipment Drivers Training. | What channel was used to send the message? | 1. The channel used to send the message was e-mail. 2. The channel used was face-to-face. | What was the misunderstanding that occurred? | 1. I was in Anchorage, Alaska performing a New Production Equipment Fielding to the Alaskan Army National Guard. My team and I had encountered several vehicles that had leaking differential seals due to the extreme cold weather. I had ordered the correct part number according to the latest technical manual publication but when the part arrived I could tell right away it was the wrong part. I e-mailed my supervisor to tell him that I had received the wrong part and asking for clarification of the part number as the part number on the seal matched what I had ordered. My supervisor incorrectly assumed that the fault lies with me and that I had ordered the wrong part. My supervisor at this time decided that he would order the part (which was the same part number that I ordered) for me. He replied to my e-mail and put his supervisor in the cc line stating that he had ordered the right part and how upset he was that I made this mistake and how it was going to cost the company thousands of dollars to make up for it as this would extend the fielding out another 30 days. I was offended because my…...

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