A Tale of Two Stories

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Recall a time in your work experience when your values conflicted with what you were expected to do in a particular, non-trivial management decision, and you spoke up and acted to resolve the conflict.
Last year, I was asked to support a process to offer a product on a tender, “PRODUCT A”. I did not want to support that PRODUCT A offer because even though we used to offer that PRODUCT A, it was not correct anymore as few weeks before that we had signed an Exclusive Representation Agreement to offer “PRODUCT B”, a similar product, but more advanced than PRODUCT A. The company did not want to miss the last business opportunity to offer its PRODUCT A on this last requirement of PRODUCT A by the customer.
Consider the following 4 questions and write down your thoughts and brief responses: 1. What did you do, and what was the impact?
I talked to the Board of Directors and explained that we should not offer PRODUCT A, as we had an Exclusive Representation Agreement for PRODUCT B that we must follow, respect and comply. Some members at the Board of Directors did not want to accept the idea of not offering PRODUCT A that was being asked by the customer as the company positioned it into the market and it was just going to start positioning PRODUCT B.

2. What motivated you to speak up and act?
I manage the International Business and Relations of the company and it is my responsibility and my personal interest that all parties on each relationship respect the agreements and feel comfortable and confident with each other.

3. How satisfied are you?
I am not satisfied as the Board decided to take that last chance offering PRODUCT A before starting to position PRODUCT B.

How would you like to have responded? (This question is not about rejecting or defending past actions but rather…...

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